4: Emotional Intelligence

When things happen that SHOULDN’T happen: a damaged coke can spilling in aisle three JUST when I’ve ended my shift // A pallet of 12 kilo boxes being EXTRA high today: my professional self is at the mercy of my primal emotions.

I need to improve my digestion of unsavory occurrences.

In retail, challenging things occur all the time. I invite you to use these moments  to strengthen your professionalism- without adding extra chronic, to chronic stress.

Our animalistic self would like to get super mad and beat these situations into submission. Remember the time you threw that butcher’s gumboot against the wall because it DARED to prevent getting stock through the door?!

These animalistic impulses will always be with us. They have guarded our DNA for aeons…We have high ideals of how life should work for us. We expect ease, convenience, respect and success. When life shows us the opposite, our unmet expectations cause colourful distress.

Life showed me the opposite, when I expected to be temporarily promoted.

This recent fall from grace taught me a few things…fall with me in episode four.

Nadine Thomas

Retail Demi-God